Banking Spec II-Tech Support - TD Bank - Auburn, ME -
The Banking Spec II-Tech Support promotes robust and lasting Buyer relationships in a Name Middle setting by
offering high quality Customer support and sales for a specialised space in an environment friendly and extremely skilled method.
Achieves a excessive degree of success by understanding Buyer wants and figuring out alternatives to develop the enterprise.
Reviews to Name Middle Supervisor.
Job Necessities
Supplies distinctive Customer support by assembly all Buyer calls for as they relate to the web banking software, with
low to average help of extra skilled personnel.
- Performs quite a lot of duties in conjunction to answering calls and assists the decision middle queue when experiencing larger than
anticipated name quantity.
- Shows constructive, skilled tone, reveals empathy when required, delivers key attributes and supply a WOW! expertise
for the Buyer.
- Takes possession of Buyer considerations and resolves Buyer points at first level of contact.
- Ensures mandatory due diligence is taken to help the accuracy of all Buyer transactions.
- Arrives on time and log-in able to obtain/make Buyer calls as scheduled all through the shift.
- Identifies and refers excessive worth or potential Clients to the suitable personnel.
- Makes use of applicable discretion and negotiation techniques when addressing payment disputes.
Qualifications
Excessive Faculty Diploma or GED required
- 1-2 Years of associated expertise
- Profitable completion of ordinary name middle coaching and nesting packages
- Thorough understanding of all elements of Banking Specialist I place, with the power to satisfy objectives and requirements established
by the division
- Demonstrated sales potential together with information of all Firm services
Hours
Different Schedules
Journey %
Not Relevant
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1,506 evaluations
About TD Bank Monetary Group The Toronto-Dominion Bank and its subsidiaries are collectively generally known as TD Bank Monetary Group. TD Bank…
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